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Pre-Order Steps

Below you will find a summery version of the steps for our pre-order process beginning to end.

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    Buyer Application

    After reviewing all the available information on our website and you feel ready to move forward with placing a pre-order to get on your desired breed list for a puppy. Complete a Buyer Application so that your home can be approved.

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    Confirm Information

    After we have received your application and finished reviewing it, you will get a call or email from our office. At this point, we will want to take the time to confirm all the information on your application and for you to ask as many questions before moving forward.

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    On Pre-Order list

    After approving your Buyers Application, you will receive an email or phone call to confirm you are ready to move forward. You are sent a contract via email to complete. Your name is placed on the pre-order list and generally, can pick out a puppy within 3 to 12 months.

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    Puppies Are Here

    You are notified when the dam whelps and when puppies are available for selection. The Puppy Selection process starts when puppies turn 14 days old. Each person on the pre-order list is contacted accordingly and will have 48 hours to make their selection of their pre-order comes up.

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    Puppy Time

    During the Puppy Selection Event, you will pick out your new puppy from several photos/videos. After you select a puppy, you will get photos every other week to track your puppy’s progress. If you don’t see a puppy you like, no worries, you will be moved to the next litter.

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    Puppies are typically able to leave the kennel between 8-12 weeks old usually. At the time of delivery/pickup puppies will have already been given all vaccinations, deworming, spay/neutered, and issued a health certificate by a vet. After long wait customers can now enjoy their healthy puppy.

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Process Breakdown

The pre-order program is a unique program. You will often have us refer to it as the pre-order process. The program allows for clients to get on a breed specific pre-order list and reserve a spot on that limited list for a free puppy among other free perks as a client of the program. The average client typically waits 3-12 months on average. However, due to how often females go into heat and the numerous uncontrollable factors associated with the breeding process, in general, the pre-order process can go past 12 months. We do have safeguards in place that do protect clients from being on an endless process. If after a certain period a client becomes eligible for a full refund. This information will be located on a clients contract. Currently, that threshold is 900 days. This threshold does not cancel your contract but allows you to request to cancel it to get a full refund. The below break down goes over how that 900 days might look like going through 2-3 cycles which for one female which we believe should be a reasonable amount of time to all Mother Nature to do its job which lets us do our job.

A bitch goes into heat every 6-8 months. That heat cycle can last 7-24 days depending on when ovulation begins. Once a dog is artificially inseminated; the gestational period last 63-68 days until puppies have arrived. Puppies can leave the kennel between 8-12 weeks of age typically on a standard package. However, if the Elite or Premium packages have been selected there will be additional weeks added due to the training before the puppies can leave  The time frame is depending on three factors ( puppy readiness, kennel approval, and vet approval). This process does seem long, but it is mother nature and cannot be rushed for any reason. A kennel is not designed to merely put out puppies back to back like an assembly line, so it is important to remember that life takes time as we want only healthy strong puppies. The typical wait time for a pre-order to be completed is typically 3-12 months which includes the breeding process from start to finish. Clients should check with the kennel pre-order updates page to confirm expected whelping dates. A due date does not guarantee a viable pregnancy. However, pregnancy test and ultrasound examinations are done to give a more accurate diagnosis of pregnancy and its’ viability. The kennel cannot control mother nature factors of any pregnancy. That is why all pre-orders and post whelp purchases are protected by a pre-order contract so that customers do not lose their money if breeding is unsuccessful for any number of reasons. Buyers are automatically moved to the next available litter if there are not enough puppies produced or breeding was not successful. If a puppy has not been offered to the client within a particular time frame(indicated on each contract), the client will be able to receive a full refund per contract terms. The kennel does aid in making sure that the breeding stock is healthy before and after breeding and all females are given prenatal & breeding vitamins/supplements before, during and after whelping. The kennel also has its equipment such as an x-ray, ultrasound, and ovulation machine to increase the likelihood of a successful and healthy breeding program. So clients can certainly rest assured that we will always adhere to our contracts and that we will work to ensure clients are matched with an ideal puppy from our breeding program.